Escalation Engineer

Company Overview: Mandry Technology Solutions is a rapidly growing Managed Services Provider that was recently ranked as a top global Managed Service Provider by the third-party organization MSPMentor.


The Escalation Engineer is responsible for deployment and management of multi-protocol routers, multilayer switches, wireless, and server management. In addition to technical responsibilities, the Escalation Engineer will also mentor and guide junior members of the team to gain depth and experience with advanced network technologies.


Basic Requirements:

  • Proven track record of being a problem solver and team player capable of working in a technically-challenging environment
  • Provide remote and on-site support to our clients
  • Effectively interact via verbal and written communications with our clients’ end-users
  • Support internal team of network engineers by serving as the primary escalation point for complex level 2/3 reactive service tickets

A minimum of 3 years in network administration, configuration, and network hardware installation with experience in level 2 / 3 help desk escalation troubleshooting including:

  • Enterprise Level, Multi-Tier Service Desk environment
  • DNS/DHCP Support
  • PC, Server and SAN Support
  • Cisco Router, Switch, and Firewall Support
  • Virtualization tools (VMware is a plus)
  • Windows 2008/2012, IIS and SQL server administration
  • Configuring and troubleshooting email services including SMTP, POP, IMAP, Exchange 2010/2013
  • Server-class hardware including RAID hardware

Preferred Requirements:

  • Undergraduate degree in Computer Science, MIS, ISQS
  • Current technical certifications with one or more of the following companies: Cisco, Citrix, Microsoft, VMware, Meru, ShoreTel


Comprehensive Health and optional Dental coverage
401(k) with company match
Paid holidays
PTO package
Paid certification and training opportunities
Company vehicle for on-site client activities


Base Pay: Salary will be determined by experience and certifications
Employment: Full-Time
Job Type: Escalation Engineer
Education: 4 Year Degree or equivalent knowledge
Experience: At least 3 years
Manages Others: No
Industry: Information Technology & Managed Services

Want to join our team? Complete this Mandry employee application now.