Service Desk Engineer

Company Overview: Mandry Technology Solutions is a rapidly growing Managed Services Provider that was recently ranked as a top global Managed Service Provider by the third-party organization MSPMentor.

JOB PROFILE

The Service Desk Engineer is responsible for the support of our client’s end users, troubleshooting and correcting of issues within servers, networks, end user devices and storage equipment.

QUALIFICATIONS and REQUIRED EXPERIENCE

Basic Qualifications:

  • Proven track record of being a problem solver and team player capable of working in a technically-challenging environment
  • Provide remote and on-site support to our clients
  • Effectively interact via verbal and written communications with our clients’ end-users

A minimum of 2 years of experience in network administration, configuration and troubleshooting, with a basic working knowledge of:

  • Enterprise Level, Multi-Tier Service Desk environment
  • DNS/DHCP support
  • PC and Server Support
  • Virtualization tools (VMware is a plus)
  • Windows 2008/2012, IIS and SQL server administration
  • Configuring and troubleshooting email services including SMTP, POP, IMAP, Exchange 2010/2013
  • Server-class hardware including RAID hardware

Preferred Qualifications:

  • Undergraduate degree in Computer Science, MIS, ISQS
  • Current technical certifications with one or more of the following companies: Cisco, Citrix, Microsoft, VMware, Meru, ShoreTel

BENEFITS

Comprehensive Health and optional Dental coverage
401(k) with company match
Paid holidays
PTO package
Paid certification and training opportunities
Company vehicle for on-site client activities

OTHER

Base Pay: Salary will be determined by experience and certifications
Employment: Full-Time
Job Type: Service Desk Engineer
Education: 4 Year Degree or equivalent knowledge
Experience: At least 2 years
Manages Others: No
Industry: Information Technology & Managed Services

Want to join our team? Complete this Mandry employee application now.