FAQ
Buyer questions, answered.
Managed IT, engagement scope, SOC 2 discipline, and what compliance-driven organizations should expect from an MSP.
Mandry Technology is a Texas-based managed IT and cybersecurity firm built for healthcare, banking, government, and private education. This page answers the most common buyer questions about scope, pricing, operating discipline, and compliance expectations. For practice- or industry-specific questions, use the topic links below.
Common questions
Start here. Go deeper by topic below.
General & buying
What managed IT means at Mandry, who we serve, and how engagements are scoped before you commit.
What is managed IT services?
Managed IT services is the practice of outsourcing the ongoing management, monitoring, and support of an organization's technology environment to a specialized provider. Mandry's approach is compliance-focused and security-forward, built specifically around regulated industries rather than general small-business IT, which means controls, documentation, and reporting are designed to hold up under audit.
What's the difference between an MSP and an MSSP?
A managed service provider (MSP) manages and supports an organization's IT operations. A managed security service provider (MSSP) operates security monitoring and response, typically through a 24/7 security operations center. Mandry operates as both: managed services discipline combined with a real 24/7 security operation, so security is built into the IT rather than bolted onto it.
What is a managed IT services company?
A managed IT services company, sometimes called an MSP, takes day-to-day operating responsibility for an organization's IT environment under a recurring service relationship. The scope typically includes help desk, endpoint and network management, cloud services, cybersecurity, and strategic technology advisory. Mandry operates all five practices under one operating discipline rather than referring clients to third parties.
What industries does Mandry specialize in?
Healthcare, banking and finance, state and local government in Texas, and private education. The four-vertical focus concentrates regulatory literacy where it matters most. Adjacent industries Mandry continues to serve are addressed on the Other Industries page.
How does Mandry approach pricing?
Pricing is custom to the environment, with no published rates and an assessment-first engagement model. Every compliance environment differs in size, regulatory scope, and risk profile, and a one-size-fits-all rate would signal a one-size-fits-all service. Engagements begin with an assessment so that scope and pricing reflect the environment as it actually is.
Does Mandry serve organizations outside Texas?
Mandry is headquartered in Lubbock with North Texas and South Texas service hubs in Plano and San Antonio. Texas is the primary service area. The firm also serves organizations in adjacent states and works with multi-state operators, particularly private equity portfolios, hospital networks, and regional bank holding companies with locations across the South and Southwest.
Engagement & scope
How the five practices fit together, what a typical engagement includes, and co-managed vs fully managed models.
What's included in a Mandry engagement across all five practices?
A Mandry engagement typically includes 24/7 SOC monitoring, help desk and endpoint management, vCIO advisory, cloud and communications management, AI governance support, and a compliance documentation program, all under one SOC 2 Type II operating discipline. Scope is customized to your environment; the assessment establishes what each practice needs to cover for your regulatory obligations.
How do the five practices work together under one team?
Each practice shares the same controls, documentation standards, and accountability chain. Cybersecurity provides the security anchor; Managed IT operates the environment; Cloud and Unified Communications extend that discipline to platforms and voice; AI Governance and Security governs how new tools enter the environment. A compliance officer coordinates with one team, not five vendors.
Does Mandry offer co-managed IT or only fully managed?
Both. Co-managed models extend an internal IT team with SOC, help desk overflow, vCIO advisory, or project capacity. Fully managed engagements take operating responsibility for the full environment. The right model depends on your team size, regulatory scope, and what you need to keep in-house.
Compliance & security
What compliance buyers should require from an MSP, and how Mandry's operating discipline maps to audit expectations.
What does SOC 2 Type II mean, and why does it matter when selecting an MSP?
A SOC 2 Type II attestation is an independent auditor's report confirming that an organization's controls were not only designed appropriately but operated effectively over a period of months. For an MSP it evidences operating discipline rather than a marketing claim. Compliance buyers should treat it as a baseline to require, not a differentiator to be impressed by; its absence is the more telling signal.
How are AI-driven threats changing what compliance buyers need from an MSP?
AI has industrialized parts of the threat landscape. Voice cloning makes phone-based fraud convincing, generative tools produce phishing at a scale and quality older filters miss, and some ransomware now adapts to evade detection. For compliance buyers this raises the bar on identity controls, out-of-band verification, continuous monitoring, AI tool governance, and staff training.
What makes a good managed IT services company for compliance-driven industries?
Regulatory literacy in the specific frameworks your industry answers to: HIPAA, FFIEC, GLBA, FERPA, TX-RAMP, SOC 2. Operating discipline backed by independent attestation, ideally SOC 2 Type II. A 24/7 security operation, not an 8-to-5 help desk with after-hours forwarding. Documentation depth that survives an audit. Longevity in the regulated industries themselves.
Browse by topic
Practice and industry FAQs
Each service practice and industry page has its own FAQ section with framework-specific questions, operational context, and audit expectations.
Services
Cybersecurity
6 questions about MDR, SOC operations, identity controls, and AI-era threat coverage.
Managed IT
6 questions about help desk, vCIO advisory, co-managed models, and audit-ready documentation.
Unified Communications
6 questions about VoIP, call recording, retention, and wire-fraud controls.
Cloud
6 questions about Azure, Microsoft 365, hybrid cloud, and TX-RAMP-ready controls.
AI Governance & Security
6 questions about Copilot governance, LLM risk assessment, and PHI scoping.
Industries
Healthcare
6 questions about HIPAA obligations, EHR continuity, and breach response.
Banking & Finance
6 questions about FFIEC examinations, wire fraud, and GLBA Safeguards.
State & Local Government
6 questions about TX-RAMP, Texas DIR, and CJIS-aligned government IT.
Private Education
6 questions about FERPA, GLBA Safeguards for financial aid, and accreditation.
Other Industries
6 questions about vendor questionnaires and adjacent regulated industries.
Choosing a managed IT services company is itself a compliance-visible decision.
The right time to evaluate one is before the audit, before the breach, before the regulator's letter arrives.
What brings you here?