Help desk, device and network management, and vCIO advisory under SOC 2 Type II discipline, with cybersecurity as the anchor underneath.
Mandry Technology provides managed IT services for compliance-driven organizations in Texas and adjacent states: 24/7 help desk, endpoint and network management, vCIO advisory and technology roadmapping, and co-managed IT models that extend internal teams rather than replace them. Managed IT operates the environment underneath Cybersecurity, Cloud, Unified Communications, and AI Governance, with controls and documentation mapped to HIPAA, FFIEC, FERPA, and GLBA. Scope is customized during assessment; engagements can be fully managed or co-managed depending on team size and regulatory obligations.
Help desk, infrastructure operations, vCIO advisory, and audit-ready documentation under one accountable team. Scope is customized during assessment; this is the baseline for regulated environments.
24/7 help desk with documented escalation paths
Endpoint management, patching, and lifecycle tracking
Network and infrastructure monitoring and maintenance
vCIO advisory, quarterly business reviews, and technology roadmapping
Co-managed IT models that extend internal teams
Change management with documented approval workflows
Asset inventory and configuration documentation
Compliance documentation program for audits and examinations
Onsite and offsite backups with tested recovery
Network analytics for capacity planning and anomaly visibility
Capabilities
What Mandry operates, not what gets forwarded to a vendor.
Managed IT at Mandry means accountable operations with documentation that holds up under audit, not a menu of third-party referrals.
Help desk and endpoint operations
24/7 support with documented escalation paths, not an after-hours answering service that opens a ticket for Monday. Endpoint patching, lifecycle tracking, and user support aligned to the access and change control expectations in regulated environments.
Network and infrastructure
Monitoring, maintenance, and capacity planning for the network layer your clinical, financial, and operational workflows depend on. Infrastructure changes documented for auditors, not tracked in ad hoc spreadsheets.
vCIO and roadmapping
Strategic technology advisory aligned to your risk register and regulatory calendar. Quarterly business reviews, annual risk assessments, and roadmaps built around audit and examination cycles, not generic three-year refresh plans.
Co-managed IT
Models that extend an internal IT team with help desk overflow, project capacity, vCIO advisory, or full-stack operations while your team retains what it needs in-house. The right split depends on team size, regulatory scope, and what functions need dedicated coverage.
Audit-ready documentation
Asset inventories, change records, access logs, and policy libraries maintained continuously. The documentation examiners, auditors, and cyber insurance carriers request, not assembled when a review is announced.
Structured onboarding and cutover
A 30 to 90 day parallel run with compliance continuity protected throughout. Environment baseline, cutover planning signed before production changes, and documentation lift completed before day 90.
Framework Mapping
How managed it maps to the frameworks you answer to.
Compliance buyers need to know which security controls touch which obligations. This is the crosswalk auditors, carriers, and compliance officers look for before they ask for evidence.
The difference shows up when an audit, breach, or carrier renewal forces you to produce evidence, not when everything is running smoothly.
When it matters
Generic MSP
Mandry
Regulatory literacy
"We help with compliance" without framework-specific controls
Controls and documentation mapped to HIPAA, FFIEC, FERPA, TX-RAMP, and GLBA
Vendor coordination
Five separate vendor relationships to manage
One accountable team across all five practices
Audit evidence
Incident tickets and ad hoc reports
Continuous attestation, documentation program, and evidence binders
Switching cost
Onboarding treated as a project, billed separately
Structured 30 to 90 day cutover with parallel run and compliance continuity
Trust
The evidence underneath the claim.
SOC 2 Type II
Type II attestation
24/7 help desk
help desk coverage
97%
client retention
20+
years of continuous operation
Scenario
What happens when a private school faces a FERPA review and cannot produce a current asset inventory.
Education record access controls depend on knowing what systems exist, who can reach them, and what changed since the last review. For a school operating under FERPA, missing inventory and change documentation is both an operational risk and an examination finding. Mandry maintains continuous asset tracking, documented change management workflows, and access control evidence tied to staff roles. The business office gets a technology roadmap aligned to the academic calendar; the compliance officer gets binders that hold up when an auditor asks what changed last quarter.
Memberships
HCISPP
Vendor Stack
Related Practices
How managed it connects to the practice stack.
Mandry operates five practices under one accountable team. Explore the related practices that extend this foundation.
Managed IT services is the ongoing management, monitoring, and support of an organization's technology environment under a recurring service relationship. At Mandry this means help desk, endpoint and network management, vCIO advisory, and audit-ready documentation built specifically for regulated industries rather than general small-business IT. Controls, documentation, and reporting are designed to hold up under audit.
Does Mandry offer co-managed IT or only fully managed?
Both. Co-managed models extend an internal IT team with help desk overflow, project capacity, vCIO advisory, or selective operational coverage while your team retains what it needs in-house. Fully managed engagements take operating responsibility for the full environment. The right model depends on team size, regulatory scope, and what functions need dedicated coverage.
How does managed IT relate to cybersecurity at Mandry?
Cybersecurity is the security anchor; Managed IT operates the environment underneath it. Help desk, endpoint management, and infrastructure changes run under the same controls, documentation standards, and accountability chain as MDR, identity management, and incident response. Security is built into IT operations, not bolted on as a separate vendor relationship.
What audit evidence does Mandry produce for managed IT?
Asset inventories, change management records, access logs, policy libraries, and evidence binders maintained continuously for HIPAA, FFIEC, FERPA, and GLBA examinations. Mandry's own SOC 2 Type II attestation evidences the operating discipline clients inherit. Evidence is produced continuously, not assembled when an audit is announced.
Which compliance frameworks does Mandry managed IT support?
Managed IT controls and documentation map to HIPAA, FFIEC, FERPA, and GLBA depending on your industry. Mandry organizes operations around the frameworks your organization actually answers to, with asset tracking, change management, and access controls documented for the specific obligations each framework requires.
What does vCIO advisory include?
Strategic technology planning aligned to your risk register and regulatory calendar: quarterly business reviews, annual risk assessments, technology roadmapping, vendor evaluation, and budget planning built around audit and examination cycles. vCIO advisory is accountable strategic guidance, not a quarterly slide deck with generic recommendations.
Choosing a managed IT services company is itself a compliance-visible decision.
The right time to evaluate one is before the audit, before the breach, before the regulator's letter arrives.
