Skip to main content
Mandry Technology

Services · One Operating Discipline

Five practices. One audit discipline.

One team operating managed IT, cybersecurity, unified communications, cloud, and AI governance under a single SOC 2 Type II discipline.

Mandry Technology operates five service practices, managed IT, cybersecurity, unified communications, cloud, and AI governance and security, under one accountable team and one SOC 2 Type II operating discipline. For healthcare, banking, government, and private education, that means one vendor relationship, one documentation program, and one 24/7 security operation for the AI-era threat landscape.

Practice Stack

AI Governance & Security
Cloud
Unified Communications
Managed IT
Cybersecurity

Cybersecurity anchors the stack. Every practice above it operates under the same controls, documentation, and SOC 2 Type II discipline.

Quick Answer

What's included under Mandry's operating model.

One recurring engagement, five practices, and the compliance infrastructure regulated organizations need without coordinating separate vendors for each layer.

  • 24/7 SOC monitoring via Arctic Wolf
  • vCIO and strategic technology advisory
  • Help desk, endpoint, and network management
  • Compliance documentation program
  • Framework-aligned security controls
  • One accountable team across five practices

Operating Model

How Mandry operates differently from a tiered MSP.

Most managed IT services companies organize around price tier. Mandry organizes around regulatory framework. The same discipline that supports a community bank's FFIEC examination supports a regional hospital's HIPAA documentation and a Texas school district's TX-RAMP vendor compliance.

01

Assess

Baseline your environment against the regulatory frameworks you answer to. HIPAA, FFIEC, FERPA, TX-RAMP, GLBA: each with different control expectations and documentation requirements.

02

Standardize

Apply one SOC 2 Type II discipline across all five practices. Controls, policies, and monitoring configured once, evidenced continuously, not rebuilt per vendor or per audit.

03

Operate

24/7 SOC, help desk, cloud management, and communications under one accountable team. Proactive monitoring, incident response on regulator-aligned timelines, and vCIO advisory aligned to your risk register.

04

Evidence

Documentation that survives an audit: risk assessments, policy libraries, BAA tracking, AI governance posture, and the evidence binders cyber insurance carriers and examiners actually request.

Practices

Five practices. Deliverables, frameworks, and depth.

Each practice links to a dedicated page with scope, methodology, and compliance mapping. The hub below is the index; the detail lives in the practice pages.

Cybersecurity

The security anchor underneath every framework your organization answers to. MDR, identity, vulnerability management, and incident response with explicit coverage of voice cloning and AI-generated social engineering.

  • ·24/7 MDR and SOC monitoring
  • ·Identity and access management
  • ·Vulnerability management and IR
  • ·AI-era threat coverage
HIPAAFFIECCIS ControlsSOC 2
Explore Cybersecurity

Framework Mapping

How practices map to the frameworks you answer to.

Compliance buyers need to know which practices touch which obligations. This is the crosswalk auditors, carriers, and compliance officers look for before they ask for evidence.

FrameworkPrimary practicesWhat auditors expect
HIPAACybersecurity, Managed IT, Cloud, AI GovernanceAccess controls, audit logs, BAA chain, incident response documentation
FFIECCybersecurity, Managed IT, Unified CommunicationsWire fraud controls, vendor management, continuous monitoring evidence
FERPAManaged IT, Cloud, AI GovernanceEducation record access controls, data handling policies, staff training
TX-RAMPCloud, CybersecurityState vendor certification controls, cloud security documentation
GLBACybersecurity, Managed IT, CloudSafeguards Rule controls, risk assessments, vendor oversight
CIS ControlsCybersecurity, Managed ITAsset inventory, vulnerability remediation, access reviews, and IR evidence aligned to CIS v8 safeguards
Texas DIRManaged IT, Cybersecurity, CloudVendor inventories, access reviews, incident response procedures, and DIR-aligned security controls
SOC 2All five practicesMandry's own Type II attestation; operating discipline clients inherit

Comparison

Generic MSP vs Mandry for regulated environments.

The difference shows up when an audit, breach, or carrier renewal forces you to produce evidence, not when everything is running smoothly.

When it mattersGeneric MSPMandry
Regulatory literacy"We help with compliance" without framework-specific controlsControls and documentation mapped to HIPAA, FFIEC, FERPA, TX-RAMP, and GLBA
Security operationsBusiness-hours help desk with after-hours forwarding24/7 SOC via Arctic Wolf partnership, not ticket escalation
Vendor coordinationFive separate vendor relationships to manageOne accountable team across all five practices
Audit evidenceIncident tickets and ad hoc reportsContinuous attestation, documentation program, and evidence binders
AI-era threatsGeneric phishing filters and annual trainingVoice-cloning protocols, AI tool governance, and SOC tuned for generative threats
Switching costOnboarding treated as a project, billed separatelyStructured 30 to 90 day cutover with parallel run and compliance continuity

Trust

The evidence underneath the claim.

SOC 2 Type II

Type II attestation

20+

years of continuous operation

97%

client retention

24/7 SOC

SOC monitoring (Arctic Wolf)

Scenario

What happens when a regional hospital discovers backups have not been tested in 18 months.

The discovery usually happens during an audit or a near-miss, never at a convenient time. Untested backups in a healthcare environment mean HIPAA exposure, clinical continuity risk, and a regulator-visible finding that does not quietly close. Mandry starts with a verified recovery test, then builds a program with documented runbooks, RTO and RPO by data class, and quarterly testing tied to the risk register. The compliance officer gets evidence that holds under scrutiny; clinical leadership gets a recovery posture that holds under pressure.

Memberships

HCISPP

Vendor Stack

Onboarding

The first 90 days, without audit risk from the switch.

Switching MSPs in a compliance environment is itself a compliance-visible event. Mandry structures onboarding so documentation continuity, SOC integration, and operational cutover happen in parallel.

01Week 1 to 2

Environment and compliance baseline

Documented inventory, framework gap analysis, and security posture review against the regulatory obligations your organization actually answers to.

02Week 3 to 6

Parallel run and cutover planning

SOC and help desk integration with your existing environment. Cutover plan signed before production changes. Clinical, financial, and operational workflows protected.

03Week 7 to 12

Documentation and control lift

Policy gaps closed, BAAs reviewed, AI governance posture assessed, and evidence binders started for the next audit or carrier renewal.

04Day 90 and beyond

Strategic operating cadence

vCIO reviews, quarterly business reviews, annual risk assessments, and continuous SOC monitoring under one accountable team.

Industries

Industries we serve, and which practices matter most.

The four headline industries we are built for, plus the other regulated and mid-market organizations we work with day-to-day. Each industry page goes deeper on framework obligations and operational context.

FAQ

Questions about scope, practices, and engagement.

What's included in a Mandry engagement across all five practices?

A Mandry engagement typically includes 24/7 SOC monitoring, help desk and endpoint management, vCIO advisory, cloud and communications management, AI governance support, and a compliance documentation program, all under one SOC 2 Type II operating discipline. Scope is customized to your environment; the assessment establishes what each practice needs to cover for your regulatory obligations.

How do the five practices work together under one team?

Each practice shares the same controls, documentation standards, and accountability chain. Cybersecurity provides the security anchor; Managed IT operates the environment; Cloud and Unified Communications extend that discipline to platforms and voice; AI Governance and Security governs how new tools enter the environment. A compliance officer coordinates with one team, not five vendors.

Does Mandry offer co-managed IT or only fully managed?

Both. Co-managed models extend an internal IT team with SOC, help desk overflow, vCIO advisory, or project capacity. Fully managed engagements take operating responsibility for the full environment. The right model depends on your team size, regulatory scope, and what you need to keep in-house.

What makes a good managed IT services company for compliance-driven industries?

Regulatory literacy in the specific frameworks your industry answers to: HIPAA, FFIEC, GLBA, FERPA, TX-RAMP, SOC 2. Operating discipline backed by independent attestation, ideally SOC 2 Type II. A 24/7 security operation, not an 8-to-5 help desk with after-hours forwarding. Documentation depth that survives an audit. Longevity in the regulated industries themselves.

How are AI-driven threats changing what compliance buyers need from an MSP?

AI has industrialized parts of the threat landscape. Voice cloning makes phone-based fraud convincing, generative tools produce phishing at scale, and some ransomware adapts to evade detection. For compliance buyers this raises the bar on identity controls, out-of-band verification, continuous monitoring, AI tool governance, and staff training.

How does pricing work?

Pricing is custom by environment; there is no published rate card because every compliance environment has different scope, risk profile, and regulatory documentation requirements. Engagements begin with an assessment so scope and pricing reflect the environment as it actually is.

What is a managed IT services company?

A managed IT services company, sometimes called an MSP, takes day-to-day operating responsibility for an organization's IT environment under a recurring service relationship. The scope typically includes help desk, endpoint and network management, cloud services, cybersecurity, and strategic technology advisory. Mandry operates all five practices under one operating discipline rather than referring clients to third parties.

Does Mandry serve organizations outside Texas?

Mandry is headquartered in Lubbock with North Texas and South Texas service hubs in Plano and San Antonio. Texas is the primary service area. The firm also serves organizations in adjacent states and works with multi-state operators, particularly private equity portfolios, hospital networks, and regional bank holding companies with locations across the South and Southwest.

Choosing a managed IT services company is itself a compliance-visible decision.

The right time to evaluate one is before the audit, before the breach, before the regulator's letter arrives.

What brings you here?

CallRequest an assessment