One team operating managed IT, cybersecurity, unified communications, cloud, and AI governance under a single SOC 2 Type II discipline.
Mandry Technology operates five service practices, managed IT, cybersecurity, unified communications, cloud, and AI governance and security, under one accountable team and one SOC 2 Type II operating discipline. For healthcare, banking, government, and private education, that means one vendor relationship, one documentation program, and one 24/7 security operation for the AI-era threat landscape.
Cybersecurity anchors the stack. Every practice above it operates under the same controls, documentation, and SOC 2 Type II discipline.
Quick Answer
What's included under Mandry's operating model.
One recurring engagement, five practices, and the compliance infrastructure regulated organizations need without coordinating separate vendors for each layer.
24/7 SOC monitoring via Arctic Wolf
vCIO and strategic technology advisory
Help desk, endpoint, and network management
Compliance documentation program
Framework-aligned security controls
One accountable team across five practices
Operating Model
How Mandry operates differently from a tiered MSP.
Most managed IT services companies organize around price tier. Mandry organizes around regulatory framework. The same discipline that supports a community bank's FFIEC examination supports a regional hospital's HIPAA documentation and a Texas school district's TX-RAMP vendor compliance.
01
Assess
Baseline your environment against the regulatory frameworks you answer to. HIPAA, FFIEC, FERPA, TX-RAMP, GLBA: each with different control expectations and documentation requirements.
02
Standardize
Apply one SOC 2 Type II discipline across all five practices. Controls, policies, and monitoring configured once, evidenced continuously, not rebuilt per vendor or per audit.
03
Operate
24/7 SOC, help desk, cloud management, and communications under one accountable team. Proactive monitoring, incident response on regulator-aligned timelines, and vCIO advisory aligned to your risk register.
04
Evidence
Documentation that survives an audit: risk assessments, policy libraries, BAA tracking, AI governance posture, and the evidence binders cyber insurance carriers and examiners actually request.
Practices
Five practices. Deliverables, frameworks, and depth.
Each practice links to a dedicated page with scope, methodology, and compliance mapping. The hub below is the index; the detail lives in the practice pages.
How practices map to the frameworks you answer to.
Compliance buyers need to know which practices touch which obligations. This is the crosswalk auditors, carriers, and compliance officers look for before they ask for evidence.
Mandry's own Type II attestation; operating discipline clients inherit
Comparison
Generic MSP vs Mandry for regulated environments.
The difference shows up when an audit, breach, or carrier renewal forces you to produce evidence, not when everything is running smoothly.
When it matters
Generic MSP
Mandry
Regulatory literacy
"We help with compliance" without framework-specific controls
Controls and documentation mapped to HIPAA, FFIEC, FERPA, TX-RAMP, and GLBA
Security operations
Business-hours help desk with after-hours forwarding
24/7 SOC via Arctic Wolf partnership, not ticket escalation
Vendor coordination
Five separate vendor relationships to manage
One accountable team across all five practices
Audit evidence
Incident tickets and ad hoc reports
Continuous attestation, documentation program, and evidence binders
AI-era threats
Generic phishing filters and annual training
Voice-cloning protocols, AI tool governance, and SOC tuned for generative threats
Switching cost
Onboarding treated as a project, billed separately
Structured 30 to 90 day cutover with parallel run and compliance continuity
Trust
The evidence underneath the claim.
SOC 2 Type II
Type II attestation
20+
years of continuous operation
97%
client retention
24/7 SOC
SOC monitoring (Arctic Wolf)
Scenario
What happens when a regional hospital discovers backups have not been tested in 18 months.
The discovery usually happens during an audit or a near-miss, never at a convenient time. Untested backups in a healthcare environment mean HIPAA exposure, clinical continuity risk, and a regulator-visible finding that does not quietly close. Mandry starts with a verified recovery test, then builds a program with documented runbooks, RTO and RPO by data class, and quarterly testing tied to the risk register. The compliance officer gets evidence that holds under scrutiny; clinical leadership gets a recovery posture that holds under pressure.
Memberships
HCISPP
Vendor Stack
Onboarding
The first 90 days, without audit risk from the switch.
Switching MSPs in a compliance environment is itself a compliance-visible event. Mandry structures onboarding so documentation continuity, SOC integration, and operational cutover happen in parallel.
01Week 1 to 2
Environment and compliance baseline
Documented inventory, framework gap analysis, and security posture review against the regulatory obligations your organization actually answers to.
02Week 3 to 6
Parallel run and cutover planning
SOC and help desk integration with your existing environment. Cutover plan signed before production changes. Clinical, financial, and operational workflows protected.
03Week 7 to 12
Documentation and control lift
Policy gaps closed, BAAs reviewed, AI governance posture assessed, and evidence binders started for the next audit or carrier renewal.
04Day 90 and beyond
Strategic operating cadence
vCIO reviews, quarterly business reviews, annual risk assessments, and continuous SOC monitoring under one accountable team.
Industries
Industries we serve, and which practices matter most.
The four headline industries we are built for, plus the other regulated and mid-market organizations we work with day-to-day. Each industry page goes deeper on framework obligations and operational context.
What's included in a Mandry engagement across all five practices?
A Mandry engagement typically includes 24/7 SOC monitoring, help desk and endpoint management, vCIO advisory, cloud and communications management, AI governance support, and a compliance documentation program, all under one SOC 2 Type II operating discipline. Scope is customized to your environment; the assessment establishes what each practice needs to cover for your regulatory obligations.
How do the five practices work together under one team?
Each practice shares the same controls, documentation standards, and accountability chain. Cybersecurity provides the security anchor; Managed IT operates the environment; Cloud and Unified Communications extend that discipline to platforms and voice; AI Governance and Security governs how new tools enter the environment. A compliance officer coordinates with one team, not five vendors.
Does Mandry offer co-managed IT or only fully managed?
Both. Co-managed models extend an internal IT team with SOC, help desk overflow, vCIO advisory, or project capacity. Fully managed engagements take operating responsibility for the full environment. The right model depends on your team size, regulatory scope, and what you need to keep in-house.
What makes a good managed IT services company for compliance-driven industries?
Regulatory literacy in the specific frameworks your industry answers to: HIPAA, FFIEC, GLBA, FERPA, TX-RAMP, SOC 2. Operating discipline backed by independent attestation, ideally SOC 2 Type II. A 24/7 security operation, not an 8-to-5 help desk with after-hours forwarding. Documentation depth that survives an audit. Longevity in the regulated industries themselves.
How are AI-driven threats changing what compliance buyers need from an MSP?
AI has industrialized parts of the threat landscape. Voice cloning makes phone-based fraud convincing, generative tools produce phishing at scale, and some ransomware adapts to evade detection. For compliance buyers this raises the bar on identity controls, out-of-band verification, continuous monitoring, AI tool governance, and staff training.
How does pricing work?
Pricing is custom by environment; there is no published rate card because every compliance environment has different scope, risk profile, and regulatory documentation requirements. Engagements begin with an assessment so scope and pricing reflect the environment as it actually is.
What is a managed IT services company?
A managed IT services company, sometimes called an MSP, takes day-to-day operating responsibility for an organization's IT environment under a recurring service relationship. The scope typically includes help desk, endpoint and network management, cloud services, cybersecurity, and strategic technology advisory. Mandry operates all five practices under one operating discipline rather than referring clients to third parties.
Does Mandry serve organizations outside Texas?
Mandry is headquartered in Lubbock with North Texas and South Texas service hubs in Plano and San Antonio. Texas is the primary service area. The firm also serves organizations in adjacent states and works with multi-state operators, particularly private equity portfolios, hospital networks, and regional bank holding companies with locations across the South and Southwest.
Choosing a managed IT services company is itself a compliance-visible decision.
The right time to evaluate one is before the audit, before the breach, before the regulator's letter arrives.