Unified communications for examined organizations.
Cloud UC, SIP trunking, Teams Phone, and call recording under SOC 2 Type II discipline, with cybersecurity as the anchor underneath.
Mandry Technology provides unified communications services for compliance-driven organizations in Texas and adjacent states: cloud UC and business VoIP, SIP trunking and hosted PBX, Microsoft Teams Phone, call recording and retention, and carrier brokerage across major providers. Unified Communications extends the same controls, documentation standards, and accountability chain as Managed IT, Cybersecurity, Cloud, and AI Governance, with controls and documentation mapped to FFIEC, HIPAA, and GLBA. Scope is customized during assessment; engagements can include full platform management or integration with existing voice infrastructure.
Voice platforms, carrier connectivity, call recording, and audit-ready documentation under one accountable team. Scope is customized during assessment; this is the baseline for regulated environments.
Cloud and on-prem UC and business VoIP on a vendor agnostic stack
Cloud and on-prem SIP trunking, hosted PBX, and redundant carrier connectivity
Microsoft Teams Phone deployment and management
Call recording, retention policies, and retrieval workflows
Carrier brokerage across AT&T, Verizon, and other major providers
Communications continuity for clinical and operational environments
Integration with wire fraud and voice cloning controls from cybersecurity
Compliance documentation program for audits and examinations
Call center operations design and deployment
Unified messaging across voice, email, and chat
Dedicated conference and meeting room equipment
Business dedicated internet access (DIA) circuits
Metro area network connectivity
SD-WAN and branch office connectivity
Capabilities
What Mandry operates, not what gets forwarded to a vendor.
Unified Communications at Mandry means accountable operations with documentation that holds up under audit, not a menu of third-party referrals.
Cloud UC and hosted PBX
Cloud-based unified communications and hosted PBX built on a vendor agnostic stack with redundant carrier connectivity. Voice infrastructure designed for regulated environments where downtime affects clinical workflows, treasury operations, and patient-facing communications.
SIP trunking and carrier brokerage
SIP trunking, carrier evaluation, and brokerage across AT&T, Verizon, and other major providers. One accountable team manages carrier relationships, circuit redundancy, and billing alongside the IT and security programs they already run.
Microsoft Teams Phone
Teams Phone deployment, PSTN connectivity, and ongoing management integrated with Microsoft 365 and the cloud practice. Voice moves to the platform compliance-driven organizations already deploy without losing call recording or retention controls.
Call recording and retention
Call recording with retention policies, retrieval workflows, and audit-ready documentation built in from the start. The evidence FFIEC examiners request after a wire fraud attempt and HIPAA programs need for dispute resolution, not a feature added after an examination finding.
Communications continuity
Redundant carrier paths, failover planning, and continuity protocols for clinical, financial, and operational environments. Communications infrastructure that survives carrier outages and cutover windows without leaving staff without a verified path to reach patients, examiners, or treasury.
Compliance documentation
Call recording policies, retention schedules, access controls, and evidence binders maintained continuously. The documentation examiners, auditors, and cyber insurance carriers request, not assembled when a review is announced.
Framework Mapping
How unified communications maps to the frameworks you answer to.
Compliance buyers need to know which security controls touch which obligations. This is the crosswalk auditors, carriers, and compliance officers look for before they ask for evidence.
Generic UC vendor vs Mandry unified communications.
The difference shows up when an audit, breach, or carrier renewal forces you to produce evidence, not when everything is running smoothly.
When it matters
Generic UC vendor
Mandry
Regulatory literacy
"We help with compliance" without framework-specific controls
Controls and documentation mapped to HIPAA, FFIEC, FERPA, TX-RAMP, and GLBA
Vendor coordination
Five separate vendor relationships to manage
One accountable team across all five practices
Audit evidence
Incident tickets and ad hoc reports
Continuous attestation, documentation program, and evidence binders
AI-era threats
Generic phishing filters and annual training
Voice-cloning protocols, AI tool governance, and SOC tuned for generative threats
Trust
The evidence underneath the claim.
SOC 2 Type II
Type II attestation
24/7 help desk
help desk and SOC coverage
97%
client retention
20+
years of continuous operation
Scenario
What happens when an FFIEC examiner asks for call recording evidence after a suspected wire fraud attempt.
Wire fraud investigations depend on knowing who said what, when, and from which number. For a bank operating under FFIEC wire fraud controls, missing call recording or retention gaps is both an operational risk and an examination finding. Mandry deploys call recording with documented retention policies, retrieval workflows tied to incident response, and integration with out-of-band verification protocols from cybersecurity. Treasury gets a communications platform that holds up under fraud investigation; the compliance officer gets evidence that satisfies examiner requests without a scramble.
Memberships
HCISPP
Vendor Stack
Related Practices
How unified communications connects to the practice stack.
Mandry operates five practices under one accountable team. Explore the related practices that extend this foundation.
Unified communications at Mandry is the voice and messaging layer for compliance-driven organizations: cloud UC, business VoIP, SIP trunking, Microsoft Teams Phone, call recording, and carrier brokerage under the same accountable team that manages IT, security, and cloud. Controls, documentation, and retention are designed to hold up under FFIEC, HIPAA, and GLBA examinations rather than generic small-business phone service.
How does Mandry handle call recording for FFIEC and HIPAA?
Call recording is deployed with retention policies, access controls, and retrieval workflows documented from the start. For FFIEC-regulated banks, recordings support wire fraud investigations and examiner evidence requests. For HIPAA-covered entities, retention and access align to dispute resolution and audit requirements. Policies, schedules, and evidence binders are maintained continuously, not assembled when an examination is announced.
Does Mandry support Microsoft Teams Phone or standalone PBX?
Both. Teams Phone integrates with Microsoft 365 and the cloud practice for organizations moving voice to the platform they already deploy. Standalone hosted PBX and SIP trunking serve environments that need dedicated voice infrastructure or hybrid models. The right approach depends on your Microsoft footprint, regulatory scope, and call recording requirements.
What does carrier brokerage include?
Carrier evaluation, contract negotiation, and ongoing management across AT&T, Verizon, and other major providers. Mandry coordinates circuits, redundancy, and billing alongside the IT and security programs they already run. One accountable team for carrier relationships, not a separate telecom broker disconnected from your compliance posture.
How does unified communications relate to cybersecurity at Mandry?
Cybersecurity is the security anchor; Unified Communications extends that discipline to voice. Wire fraud controls, out-of-band verification for wire transfers, and voice cloning protocols from cybersecurity integrate with call recording and retention from UC. When a fraud attempt sounds exactly like your CFO, the communications layer produces the evidence and the security layer produces the controls.
What audit evidence does Mandry produce for unified communications?
Call recording policies, retention schedules, access control documentation, carrier contracts, redundancy evidence, and evidence binders maintained continuously for FFIEC, HIPAA, and GLBA examinations. Mandry's own SOC 2 Type II attestation evidences the operating discipline clients inherit. Evidence is produced continuously, not assembled when an audit is announced.
Choosing a managed IT services company is itself a compliance-visible decision.
The right time to evaluate one is before the audit, before the breach, before the regulator's letter arrives.
